Portal – Tickets : “Projects” menu

Portal – Tickets : “Projects” menu

The new Cockpit ITSM “Projects” menu, enables you to manage a group of tickets in a simple and efficient way. The project’s dashboard offers an overview information about the projects. For example, you can edit the project description here, or manage the project administrators. It also graphically displays key stats and information about the project,

Working Remotely: Loffler IT Panel Discussion

Working Remotely: Loffler IT Panel Discussion

– [Joe] Alright, so welcome everybody who’s tuning in and thank you all the panelists for joining. We’ve kind of gathered Loffler’s – some of Loffler’s best and brightest here to share a little bit about what’s going on in their world and our clients world in this temporary normal that we have. A little

Portal – Tickets : How to close a ticket

Portal – Tickets : How to close a ticket

Go to the ticket list and edit the ticket. To be able to close a ticket, you must be the owner of that ticket. Click on the “Complete” button. First, set the status of the completed ticket. In this example “Completed” or “Cancelled”. These options can be configured in the “Configuration” menu of the ticket

Portal – Tickets : How to assign or transfer a ticket

In Cockpit ITSM, “Transfer” and “Assign” are two different actions, but they both relate to tickets. We “Transfer” a ticket to a team, but we “Assign” a ticket to an operator. Let’s see how it works in a list of tickets. Note that the tickets being dealt with by teams to which I don’t belong,

Portal – Tickets : How to add an exchange

Portal – Tickets : How to add an exchange

You can add an exchange to a ticket, if you wish to record the details of a conversation about that ticket. To do so, you must edit the ticket. Click on the button “Add exchange”. First, complete the “Time spent” field. This relates to the time you’ve spent on the ticket. To help you complete

Portal – Tickets : How to send an email from a ticket

Portal – Tickets : How to send an email from a ticket

It’s possible to send an email from within a ticket, so that the communication is recorded within the exchanges for that ticket. To do this, you must first edit the ticket, then click on the “Send email” button. First, complete the time spent field. This relates to the time you’ve spent on the ticket. To

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How Lord of The Rings Should Have Ended

How Lord of The Rings Should Have Ended

How Lord of the Rings Should Have Ended The ring must be taken deep into Mordor… and cast back into the firey chasm from whence it came. One of you must do this. I have an idea that just might work. Sauron! Hey! Sauron! I see you! You suck! (laughing) I don’t like you! Your